bm98 FAQ — Questions Myanmar Players Ask Most

At bm98, it normally takes 5 to 30 minutes from the time you submit a withdrawal request for the money to arrive. It may take a little longer due to network conditions or banking windows, but if it has been more than 30 minutes, we recommend contacting the support team. When payment connectivity is good, funds can arrive within 5 minutes.

If you have a withdrawal issue, first check the withdrawal request history in your account. If more than 30 minutes have passed and the money still has not arrived, reach out via bm98's 24/7 Live Chat and send your request number along with a screenshot. Our team will look into it and resolve it as quickly as possible. Note that support is available 24 hours a day for any matter.

To withdraw at bm98, you need a minimum balance of 30,000 Ks. Withdrawals below this amount are not available. The minimum deposit is 5,000 Ks, and you can transact smoothly via KBZPay, Wave Money, AYA Pay, CB Pay, and bank transfer. Build up your balance to 30,000 Ks before making a withdrawal.

At bm98, withdrawals can only be made to a wallet or bank account opened in your own name. Any withdrawal request using a third-party account will be rejected under our payment security policy. It is important to link a wallet registered in your name when creating your account.

bm98's customer service team operates in Myanmar language only, so please write to us in Burmese for any questions. Players can communicate in the language they are most comfortable with, without any language restrictions. Myanmar players will find it easy to use the platform.

bm98's support service is available 24 hours a day, 7 days a week, 365 days a year. Any issue can be resolved through Live Chat at any time. There is no distinction between office hours or night time — you can reach us at any hour in Myanmar Standard Time (MMT).

There are 2 ways to contact bm98 —
(1) Live Chat on the website — get an instant response; this is the most popular option.
(2) Send an email to [email protected] — suitable for complex issues or when you need to attach screenshots.
These are the only 2 channels available; there are no other contact channels.

Before contacting us via Live Chat or email, please have the following information ready —
• Your account username
• The date and time the issue occurred (MMT)
• A payment screenshot (if available)
• Transfer reference number (if available)
Providing these details will allow the support team to resolve your issue faster.

To claim the bm98 welcome bonus —
① Log in to your account
② Make your first deposit via KBZPay, Wave Money, AYA Pay, CB Pay, or bank transfer
③ 100% of that deposit will be added instantly as a bonus, up to 100,000 Ks
Example — deposit 20,000 Ks and receive a 20,000 Ks bonus, giving you 40,000 Ks to play with. To withdraw, you must complete wagering of bonus × 20 — for example, a 20,000 Ks bonus × 20 = 400,000 Ks wagering required.

The welcome bonus is a first-deposit reward given once per account only. It cannot be claimed again. So plan your first deposit to be as large as possible to claim the maximum 100,000 Ks bonus. For example, deposit 220,000 Ks and you will receive a 100,000 Ks bonus with a 2,000,000 Ks wagering requirement.

Refer a friend to bm98 and when they make their first deposit —
• You instantly receive 5% of their deposit as a bonus (up to 20,000 Ks per person)
• You also earn 0.3% of your friends' weekly play volume as commission every week
You keep earning as long as your friends keep playing, and there is no limit on the number of friends you can refer.

For details on bonus expiry, please check the relevant bonus terms and conditions at bm98. In general, if the wagering requirement is not met within the specified period, the bonus may expire. So play through your bonus as quickly as possible once it is credited. If you have any questions, contact us via Live Chat.

Players with a small budget should choose games with a low Bet per Spin. Check the Min Bet value in the game before playing, and bet within 1–2% of your bankroll. Players with a larger budget can go for high-volatility games, while those who want to limit their spending should stick to low-volatility games.

Demo Mode is a mode where you can play without using real money to get familiar with how a game works and its features before betting for real. Whether Demo is available depends on each individual game at bm98, so check if the Demo option appears on the game card before you play. Winnings from Demo play are not real money.

High Volatility Slots are games where big wins are possible but take longer to hit — they suit players with a larger bankroll. Low Volatility Slots pay out more often but usually in smaller amounts — they suit players with a smaller budget. Choose based on your budget and how much risk you are comfortable with.

RTP (Return to Player) is a percentage that represents how much of the money wagered by players is paid back over the full lifetime of a game. A higher RTP means a higher average return, making it a good number to look at when choosing a game. Keep in mind, though, that RTP does not guarantee results in a single session — your individual experience can vary.

Free Spins are spin credits given by the game that let you spin without using your own money. You can get them from Scatter Symbols, Bonus Rounds, or bm98's Free Spin promotions (Free Spins). Big wins can come from Free Spins, and players enjoy them because you can keep playing without spending your budget. Always check the wagering requirements on Free Spin winnings.